HELP KEEP OUR COMMUNITY SAFE

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

CENTRE UPDATES

IMPORTANT CUSTOMER NOTICE
Updated 28/10/2021

We can’t wait to welcome you back – with all your favourite stores reopening from 6pm tomorrow, Friday 29 October.

Under the Victorian Government’s reopening roadmap, all retailers will be able to reopen tomorrow from 6pm. Please visit here or check with individual stores for trading hours.

While restrictions are easing, we will continue to provide:

  • Enhanced cleaning and sanitisation operations, including hand sanitiser at all entrances
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Physical and digital signage and PA announcements reminding customers to maintain a healthy distance
  • Floor decals and physical distancing reference points in key areas
  • Traffic and density management in our car parks and our malls
  • Additional customer service staff to assist with managing social distancing
  • Queuing areas in high traffic locations and entrances

You can also continue to help the community during the reopening period by considering our tips and tricks to help plan your trip:

  • Plan your shopping trip by utilising the Popular Arrivals Time tool above
  • Check in via the Service Victoria COVIDSafe check-in QR code supplied at all entries
  • Visit early and check our website for updates
  • Keep a healthy 1.5 metres distance from other customers and team members
  • Ensure you wear a well-fitted face mask
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided

And remember, please respect others and if you feel unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government and you can stay up-to-date by visiting health.vic.gov.au or www.dhhs.vic.gov.au/coronavirus.

Thank you for your continued support and co-operation.

IMPORTANT CUSTOMER NOTICE
Update 20/10/2021

Under the updated Victorian Government’s roadmap, select hair and beauty services, and cafes and restaurants will be reopening their doors from Friday 22 October, with capacity limits.

In accordance with Victorian Government restrictions, customers are required to be fully vaccinated to visit our full range of hairdressing and beauty services, cafes, and restaurants. Service providers and certain retailers will be required to check the vaccination status of customers, so we recommend that you have your vaccination certificate ready to present where required.

To understand which retailers are open, please head here.

Across our centre, we will continue our COVIDSafe operations, including:

  • While restrictions are easing, we will continue the enhanced cleaning and sanitisation operations we have implemented, including hand sanitiser at all entrances
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Physical and digital signage and PA announcements reminding customers to keep a safe distance apart
  • Floor decals and physical distancing reference points in key areas
  • Traffic and density management in our car parks and our malls
  • Additional customer service staff to assist with managing social distancing
  • Queuing areas in high traffic locations and entrances

You can also continue to help the community during the reopening period by considering our tips and tricks:

  • Plan your shopping trip prior to visiting
  • Check in via the Service Victoria COVID Safe Check-in QR Code supplied on all entries and retailers
  • Visit early and check our website for updates
  • Keep a healthy 1.5 metres distance from other customers and team members
  • Ensure you wear a well-fitted face mask
  • Maintain good hygiene including washing your hands or using the hand sanitiser provided

And remember, respect others and if you feel unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government and you can stay up-to-date by visiting www.dhhs.vic.gov.au/coronavirus.

Thank you for your continued support and co-operation.

IMPORTANT CUSTOMER NOTICE
Update 04/09/2021

We have been advised the DHHS has listed Coles at Box Hill Central as a Tier 2 COVID-19 exposure site.

It is advised that anyone who visited the following Tier 2 site on the below date and during the listed time, must get tested immediately and self-isolate until confirmation of a negative result:

  • 1 September: Coles, between 8:50–9:25am

The centre and retailers impacted are following advice from the Department of Health including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and well-being of our customers, retailers, team members and broader community. Please remember, if you have symptoms, however mild do not visit our centre.

The DHHS advises people should continue to monitor for symptoms and get tested again if symptoms appear. To find out more, call the Coronavirus hotline 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus.

We appreciate the support of the community and look forward to seeing you again soon.

IMPORTANT CUSTOMER NOTICE
Update 03/09/2021

We have been advised the DHHS has listed Subway and Coles at Box Hill Central as Tier 2 COVID-19 exposure sites.

It is advised that anyone who visited the following Tier 2 sites on the below dates and during the listed time, must get tested immediately and self-isolate until confirmation of a negative result:

  • 30 August: Coles, between 7:30–7:40am
  • 31 August: Subway, between 11:25–11:40am

The centre and retailers impacted are following advice from the Department of Health including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and well-being of our customers, retailers, team members and broader community. Please remember, if you have symptoms, however mild do not visit our centre.

The DHHS advises people should continue to monitor for symptoms and get tested again if symptoms appear. To find out more, call the Coronavirus hotline 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus.

We appreciate the support of the community and look forward to seeing you again soon.

IMPORTANT CUSTOMER NOTICE
Update 16/08/2021

Your safety is our priority.

In line with Victorian Government directions, the current COVID-19 restrictions will be extended until until 11:59pm on Thursday 2 September.

During this time, selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit our opening hours.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a face mask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus.

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Update 11/08/2021

In line with Victorian Government directions, the current COVID restrictions will be extended for another seven days until 11:59pm on Thursday 19 August.

During this time, selected stores and services will be open for you to shop for the essential products and services you need.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Update 05/08/2021

Your safety is our priority.

In line with State Government directions, Victoria will enter a 7-day lockdown from 8:00pm Thursday 5 August. Selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please click here.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a face mask, checking-in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up-to-date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus.

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 27/07/2021

Welcome back! Lockdown is ending from 11:59pm tonight (Tuesday 27 July), which means all retail and hospitality can reopen with some restrictions still in place.

While we can’t wait to see you again, there are a few rules you must abide by to keep each other safe. Customers must keep a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.

It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at all of our stores.

Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:

·         Plan your shopping trip and using the closest entry to the store you are visiting

·         Keep a healthy distance from other customers and team members

·         Wear a mask at all times

·         Maintain good hygiene, including washing your hands or using the hand sanitiser provided

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/covid-19-chief-health-officer-update

And remember, if you feel unwell please get tested and stay home.

Security & Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

Learn More

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer).
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information, please visit: https://www.health.gov.au/.

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and well-being of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents rooms, handles and rails.
  • The introduction of hand sanitisers in convenient locations including entrances and exits.
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures.
  • We’re actively communicating and promoting the practice of good hygiene.
  • We’ve deferred all centre events and activities for now.

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds.
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time.
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines.
  • Automated, regular public announcements centre-wide, communicating distancing expectations.
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate.
  • Zero tolerance on anti-social or disrespectful behaviour.

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others in the centre.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds.
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and well-being of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including:

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate.
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a common-sense approach.

HOW DO I STAY UP-TO-DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread and this does not include by air conditioning. You can find more information available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 7:00pm
Friday
9:00am - 9:00pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 5:00pm
Paid Parking
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